How long should an adjuster take to contact a policyholder after receiving loss information?

An adjuster should contact a policyholder within 24 hours after receiving loss information to ensure timely communication and service. This time frame is crucial for resolving claims efficiently, maintaining customer satisfaction, and adhering to industry standards and regulations. Contacting the policyholder promptly helps establish trust and keeps the claims process transparent, allowing the policyholder to provide any additional information needed to advance their claim. The expectation of a 24-hour response also aligns with best practices in claims handling, demonstrating the importance of responsiveness in the insurance industry.