What three key traits should an adjuster exhibit when communicating with a policyholder?

An adjuster’s communication with a policyholder is crucial in building trust and ensuring a smooth claims process. Professionalism is essential because it establishes credibility and shows the policyholder that their situation is being handled seriously. Empathy allows the adjuster to connect with the policyholder on a personal level, acknowledging the stress they may be experiencing due to their claim. This emotional understanding fosters a supportive environment where the policyholder feels heard and valued. Respectfulness is key as it ensures that the policyholder is treated with dignity and consideration, reinforcing a positive relationship throughout the claims process.

These traits combined create a foundation for effective communication, making the policyholder feel comfortable and confident in the adjuster's ability to assist them. In contrast, traits such as being aggressive or indifferent could lead to misunderstandings and a negative experience for the policyholder, ultimately harming the relationship and the adjuster's effectiveness in performing their role.